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![]() Tuesday, September 29, 2009 [1:51 PM] wanted to blog about this aft watching it from wk's blog...its damn funny and useful for ppl in the service industry...wish i can attend one of Ron Kaufman's talks...only watch 2 parts out of the 12 or 15 parts of the video...catch the rest another time...
LOL...I'm a service quality husband |